Cancellation and Refund Policy

Before you pay

Asking for Atlas Lite costs nothing. You can withdraw any time before paying by writing to hello@theaiofficers.com, or by letting the payment link lapse. It closes by itself after 14 days and nothing is charged.

After you pay: Atlas Lite

Work begins as soon as your payment is received, so if you cancel, the scale below is counted from the time you paid, shown on your receipt (Indian Standard Time). It applies until your report is delivered.

• Within 48 hours of paying. We refund the full amount.
• After 48 hours and up to 7 days after paying. We refund ₹50,000, which is half of the ₹1,00,000 fee.
• After 7 days. No refund is due.
• If we cannot deliver. If we are unable to deliver Atlas Lite, we refund the full amount. If we end an engagement part-way, our Terms say what is refunded.
• If you are unhappy with the report. Tell us within 14 days of delivery what is wrong and we will revise the report once, at no charge, within the scope we originally agreed. A delivered report is not refunded.

AI Officer Academy

This page covers what is sold on this platform. Training bought on the AI Officer Academy site is not covered by this page.

Paid twice, or charged in error

If a payment is taken twice or for the wrong amount, we refund the difference in full. Our team is alerted automatically when this happens; you can also write to us.

A failed payment that was debited

If your bank shows a debit but our page says the payment did not go through, write to hello@theaiofficers.com with the time of the attempt. We trace it with Razorpay. Banks normally reverse such debits by themselves; how long that takes depends on your bank.

How refunds are decided and paid

We decide on a refund request within 3 working days of receiving it and tell you the outcome by email. Once approved, we start the refund within 5 working days, to the original payment method, through Razorpay. Your bank or card issuer may take further time to show it.

When we refund the full amount, it includes the GST, provided we can still reverse that GST with the tax authorities. That is normally possible only within the same financial year. If it is not, we refund the fee and not the GST, and we tell you before we process it.

If you raise a dispute with your bank

Please write to us first. Most issues are settled faster directly. If you raise a chargeback, we will give your bank the record of your order, the work delivered and this policy as it stood on the day you paid. While a dispute is open we may pause further work on your account.

Engagements with AI Officers

Cancellation and refund terms for an engagement are set out in that engagement's written agreement.

How to ask

Write to hello@theaiofficers.com from the email on your account, with your company name and your receipt number. We reply within one working day.